A person reads every message. We reply within one business day, usually much faster.
hello@niftyden.com
This is the fastest way to reach us and the one we recommend. If your message is about an order, include your order number — it is in your confirmation email and starts with #.
Phone
Mon–Fri, 9am–6pm ET
If we are on another call, leave a message with your order number and we will call back the same day.
What to include
You will get a faster, more useful answer if your first email has:
- Your order number, if you have one
- The email address you ordered with, if it differs from the one you are writing from
- A photo or short video if something arrived damaged or does not work
- What you would like us to do — replace it, refund it, or just answer a question
What we can help with fastest
| Your situation | What happens |
|---|---|
| Order has not arrived | We open a carrier trace and replace or refund if it is lost |
| Item arrived damaged | Usually resolved the same day; often no return needed |
| Want to return something | Prepaid label sent within one business day |
| Wrong address entered | Fixed immediately if the order has not shipped |
| Question before buying | Answered honestly, including “no, this will not do that” |
Business details
Nifty Den
Registered in the United States. This address is our business and returns correspondence address — please do not send returns here without a return authorisation, as unlabelled parcels cannot be matched to an order.
Press, wholesale and partnerships
Same address: hello@niftyden.com, with “Press” or “Wholesale” in the subject line.
Privacy requests
To access, correct or delete the personal data we hold about you, email hello@niftyden.com with the subject “Privacy Request”. Details are in our Privacy Policy.