Enter your order number and the email address you used at checkout.
Where to find your order number
It is in your order confirmation email, at the top, and starts with #. If you cannot find that email, check your spam folder — then email hello@niftyden.com from the address you ordered with and we will resend it.
When tracking becomes available
A tracking number is generated within 3 business days of your order shipping. After that it can take a further 24–72 hours before the carrier’s first scan appears.
A tracking number that shows no movement for a day or two is normal. It means the label exists and the carrier has not scanned the parcel into its network yet. It does not mean your order is lost.
What the statuses mean
| Status | What it means |
|---|---|
| Processing | Paid, being picked and packed. No tracking yet. |
| Shipped | Handed to the carrier. Tracking number issued. |
| In transit | Moving through the carrier network. |
| Out for delivery | On a vehicle, arriving today. |
| Delivered | Carrier has recorded delivery. |
Nothing has moved in 7 business days
Email hello@niftyden.com with your order number. We will open a trace with the carrier. If the parcel is confirmed lost we send a free replacement immediately or refund you in full — your choice, no argument.
It says delivered but nothing arrived
Check with neighbours, your building office and any safe-drop location the carrier photographed first — the large majority of these turn up within a day.
If it does not, contact us within 7 days of the delivery scan and we will investigate with the carrier and make it right.
Your order arrived in pieces
Not a mistake. Items sometimes ship from different warehouses and arrive on different days at no extra cost. Your shipping email will say when this applies.
Full detail on timings and carriers is in our Shipping Policy.