Shipping
How long will my order take?
Standard delivery is 7–12 business days from the day your order ships, and orders are packed within 1–2 business days of payment. Express is 4–7 business days. Full detail is in our Shipping Policy.
Where do you ship from?
Depending on the item, from one of our fulfilment partners’ warehouses — some are in the United States, some are overseas. We say this openly because it explains the delivery window honestly. See About us.
Will I be charged customs or import fees?
No. We cover duties and import costs ourselves. If a carrier ever asks you to pay a fee to release a Nifty Den package, do not pay it — forward it to hello@niftyden.com and we will deal with it.
Do you ship outside the United States?
Not yet. We ship to all 50 states and DC only.
Is shipping free?
Free on orders over $. Below that, standard shipping is $5.95.
How do I track my order?
Tracking is emailed within 3 business days of shipping, and you can check it any time on our tracking page. If tracking has not moved in 7 business days, email us and we will open a carrier trace.
My order arrived in two packages. Is that a mistake?
No. Items sometimes ship from different warehouses and arrive separately, at no extra cost to you.
Returns and refunds
What is your return policy?
30 days from delivery, for any reason, with return shipping paid by us and no restocking fee. Full terms: Refund & Returns.
Can I return something I have opened and used?
Yes. You are meant to try the product — that is the entire idea. We only push back if an item comes back broken in a way that is clearly not a defect.
How fast is a refund?
Issued to your original payment method within 5 business days of your return arriving. Your bank then takes 3–10 business days to show it, which is out of our hands. PayPal is usually same-day.
My item arrived damaged.
Photograph it and the packaging before discarding anything, then email hello@niftyden.com within 7 days. Most damage claims are settled the same day, and for lower-value items we usually will not ask you to send anything back.
Payment and security
What payment methods do you accept?
Visa, Mastercard, American Express, Discover and PayPal. Apple Pay and Google Pay are available on supported devices.
Is checkout secure?
Yes. The whole site runs over TLS encryption, and payments are handled by Stripe and PayPal, both PCI-DSS Level 1 certified. Card numbers never reach our servers — we can only ever see the last four digits.
When am I charged?
At the moment you place the order.
Do you store my card details?
No. Never have, and we could not if we wanted to.
Products
How do you choose what to sell?
Every product has to solve one clearly stated problem, survive at least two weeks of our own use, be built well enough for normal life, and be honestly priced. Most things we test do not make the cut. See About us.
Why is your catalogue so small?
Because a curated list is the product. If we listed ten thousand items you would have no reason to trust any of them.
Do your products come with a warranty?
Every item is covered by our 30-day guarantee. Where a manufacturer offers a longer warranty it is stated on the product page. If something fails after 30 days but well within a sensible lifespan, email us anyway — we would rather keep a customer than win an argument.
Are the reviews real?
Yes. Reviews marked Verified buyer come from accounts with a confirmed order for that exact product. We do not buy reviews, we do not write them ourselves, and we do not delete a review for being negative.
Orders and account
Can I change or cancel my order?
Yes, if it has not shipped. Email hello@niftyden.com with your order number as quickly as you can. Once a tracking number exists we cannot recall the parcel, but you can refuse delivery or start a normal return.
I entered the wrong address.
Email us immediately. We can change it before the order ships. Afterwards we cannot, and a parcel delivered to an address you supplied incorrectly is not covered by our guarantee.
Do I need an account to order?
No. Guest checkout is available. An account just makes reordering and tracking easier.
I did not get an order confirmation.
Check your spam folder first, then email hello@niftyden.com from the address you ordered with and we will resend it.
Contact
How do I reach a human?
Email hello@niftyden.com. We reply within one business day, Mon–Fri, 9am–6pm ET. There is no phone tree and no chatbot.
Nifty Den ·