Last updated: August 4, 2026
We ship to all 50 US states, plus DC. Everything below is what actually happens with your order — no fine print designed to trap you.
Processing time
Orders are picked and packed within 1–2 business days of payment clearing. Orders placed after 2pm ET on a Friday begin processing the following Monday.
You will receive a confirmation email the moment your order is placed, and a second email with tracking as soon as the label is scanned by the carrier.
Delivery time
| Method | Cost | Estimated delivery |
|---|---|---|
| Standard | Free on orders over $, otherwise $5.95 | 7–12 business days |
| Express | $12.95 | 4–7 business days |
Delivery estimates are counted from the day your order ships, not the day you place it, and exclude weekends and US federal holidays.
Where your order ships from
We are upfront about this because a lot of stores are not: Nifty Den is a curation business, not a factory. Depending on the item, your order ships from one of our fulfilment partners’ warehouses — some are in the United States, others are overseas. Items sourced overseas are the reason our standard window is 7–12 business days rather than 2.
We eat the customs and import costs ourselves. You will never be asked to pay duties, tariffs or brokerage fees on delivery. If a carrier ever contacts you asking for money to release a Nifty Den package, do not pay it — forward the message to hello@niftyden.com and we will resolve it.
Tracking
A tracking number is issued within 3 business days of your order shipping. You can follow it any time on our order tracking page.
Tracking can take 24–72 hours to show its first movement after the number is generated. This is normal and does not mean the package is lost.
Split shipments
If you order several items, they may arrive in separate packages on different days at no extra cost to you. Your shipping confirmation will say when this applies.
Addresses we cannot ship to
- PO Boxes for oversized items (you will be told at checkout if this affects your order)
- APO/FPO/DPO military addresses — currently not supported
- Freight forwarders — we cannot honour our guarantee on orders sent through one
- Addresses outside the United States — we do not ship internationally yet
Wrong address
We can change a shipping address only before the order ships. Email hello@niftyden.com as fast as you can with your order number. Once a label is printed we cannot recall it, and a package sent to an address you supplied incorrectly is not covered by our refund guarantee.
Late, lost or stolen packages
- Running late. If tracking has not updated in 7 business days, email us. We will open a carrier trace.
- Declared lost. If the carrier confirms the package is lost, we send a free replacement immediately, or refund you in full. Your choice.
- Marked delivered but missing. Check with neighbours and your building office first, then contact us within 7 days of the delivery scan. We will investigate with the carrier and, in the overwhelming majority of cases, make it right.
Damaged on arrival
Photograph the item and the packaging before you throw anything away, then email hello@niftyden.com within 7 days of delivery. Most damage claims are settled the same day with a replacement — and for lower-value items we usually will not ask you to send anything back.
Questions
Email hello@niftyden.com — a person reads it, and we reply within one business day.
Nifty Den